Last Updated: June 27, 2026
At Prairie Rebel Co., we strive to ensure our customers are satisfied with their purchases. Because our
products are made-to-order through our print-on-demand partner, Printful, please review the following policy
regarding returns, exchanges, and damaged items.
- Damaged or Defective Items
If you receive an item that is misprinted, damaged, or defective, we are committed to making it right. Please
submit a report to info@prairierebelco.com within 30 days after the product has been received.
To help us expedite your request, please include:
Your order number.
A clear photograph showing the damage or defect.
Claims deemed an error on our part will be covered at our expense. - Lost in Transit
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery
date. We will investigate the shipment with our carrier to resolve the issue. - Incorrect Address & Unclaimed Packages
Please double-check your shipping address during checkout. If an order is returned to our facility due to an
incorrect or insufficient address provided by the customer, or if a shipment goes unclaimed, the customer will
be liable for any reshipment costs incurred. - Returns & Exchanges
As our products are made to order, we do not offer returns or exchanges for “buyer’s remorse” (e.g.,
changed your mind, ordered the wrong size, color preference). We encourage all customers to carefully
review our size charts before placing an order.
If you would like a different size or product, you will need to place a new order at your own expense.
•
• - Hygiene Items
Certain items, such as face masks, are not suitable for return due to health or hygiene reasons. These items
are final sale and cannot be reshipped or returned. - EU Consumer Notice
For our customers located in the European Union, please note that according to Article 16(c) and (e) of the
Directive 2011/83/EU, the right of withdrawal may not apply to goods made to the consumer’s specifications
(customized/personalized items) or sealed goods unsealed after delivery which are not suitable for return
due to health or hygiene reasons.
For more information, please contact us at info@prairierebelco.com or visit our website at https://prairierebelco.com/.